FAQ’s – What to expect when visiting Tachi
Policies as of 3/25/2023
MASKS: When visiting Tachi Palace Casino Resort guests now have the option to wear masks at their own discretion.
AGE LIMIT: Tachi Palace Casino Resort is a 21 and above property. Those under 21 can visit our food venues when accompanied by an adult. To participate in Bingo you must be 18 years and above.
TEMPERATURE CHECK: Temperature checks are implemented at all entrances, from guests to associates.
SMOKING: Smoking is not allowed inside the casino. There are designated smoking locations designated outside of the casino.
SLOTS: Our slot machines have been spaced out to allow for the 6’ spacing. There is plexiglass for any machine that does not have adequate spacing to help maintain the safety barrier.
Dining: Casino restaurants offer to-go order options plus full Dine in Service at all venues.
BARS: Bar service has resumed.
VALET: Our Valet is currently closed.
To review the detailed policy of Tachi Palace Casino Resort COVID Safety policy please click here COVID-19 Safety Protocol
General
Mobile App
For assistance with logging into the Tachi Palace Casino Resort App please contact premiersup@tachipalace.com
What is your casino gaming age?
Our casino gaming floor and Table Games are 21 and over. Bingo is 18 years and above. Identification is checked. Also, our house rules state that you must have your identification on you at all times. If you do not have it and are asked by Security to verify your age, you will be asked to leave.
How do I request Win/Loss or W2G information for taxes?
Win/Loss statements can be obtained in one of the following ways; visit the Premiere Club Desk, via email, fax, and phone. The tax form must be completed and submitted with a copy of a valid id. During the non-tax season, there is a minimum of 48 hours to wait once we have received your request. Once the tax forms have been completed, we will send them to you automatically as requested via – mail, email, or pick-up. Our final date to have all requests sent out is April 1st of each calendar year. During tax season same date, request will not be honored.
WIN/LOSS: Win/loss statements will be worked on in the order they are received.
Do you allow smoking?
Smoking is not allowed inside the Casino Resort. There are designated smoking locations designated outside of the casino.
Do you allow pets in the Hotel or Casino?
No, we do not. We do however allow service animals. Also, we have a sister hotel property in Hanford called The Sequoia Inn that does allow pets. Please see more information here: https://www.thesequoiainn.com
Do you serve alcohol?
Yes we do, we are a 21 years and older facility. Identification is checked. Also, our house rules state that you must have your identification on you at all times. If you do not have it and are asked by Security to verify your age, you will be asked to leave.
Do you have wheelchairs available for your guests?
We apologize, we do not have wheelchairs on the property for guests to use.
How can I sign up for your Players Club?
Sign-up is free and easy. Just come to the Players Club desk on your next visit. You must have a valid, government-issued photo ID with you. Tell the associate at the desk you would like to sign up for an account and they will ask for your ID and sign you up. After answering a few questions, the associate will hand you your new card. They will also let you know of some of the benefits, but make sure to ask about them.
Can I sign up online?
You must visit the Premiere Club desk in person to sign up for a free Premiere Club card.
I have a Players Club card but why am I not receiving promotional offers/coupons in the mail anymore or why have my reward amount decreased?
We offer monthly mailers as a reward for gaming with us, but in order to receive one, you must meet a minimum gaming amount in a pre-determined 6-month period. If your play meets the minimum requirement, you will receive a mailer. As your play increases, so does the number of your coupons. Also, in order to keep getting the coupons, you must continue to play. Your play is evaluated for every mailer. If your play does not qualify you for the “June” mailer for example, then you will not receive one, even if you received a mailer the month before.
Can I sign up to receive the Bingo calendar?
No. We do not mail the bingo calendar. You can find it, however, on our website here. Just click on the picture of the Bingo calendar and a larger version will open. You can print this for reference if you wish. Also, we do print complimentary pocket calendars every month of the property promos, food specials, etc…and this includes the Bingo calendar. You can obtain a copy of this pocket calendar at the Premiere Club desk. They are free, just ask your Premiere Club associate for details.
Do you allow RV parking?
Yes, we do. We have large vehicle parking spaces in lot #3S on 17th Ave. If you can’t find it, just ask any of our parking attendants or the lot security and they can direct you. You are allowed to keep your RV parked for up to 3 days. We do NOT however offer hook-ups of any kind.
How do I request a sponsorship or donation from Tachi?
Tachi is very community minded and we feel very strongly about supporting the community that supports us. We can’t however approve every request that comes our way, so we have instituted a Donations Committee and a Sponsorship Committee. Each of these committees meets once a month to vote on the items submitted. Whether approved or not, you will receive a letter letting you know the outcome of the vote. This process takes approximately 6-8 weeks so please submit your requests well in advance of your event date. If you submit a request with only a week’s notice, unfortunately, your request will not be considered. Send your requests to
Tachi Palace Casino Resort
17225 Jersey Ave.
Lemoore CA 93245
ATTN: Donations Committee or Sponsorship Committee, whichever one is appropriate.
What jobs are available right now?
We offer a list of available jobs on our website. This list is kept current. Please see our website here. When you click on each job title, a description of each job will pop up to help you choose the best position for you.
Can I apply online for a job?
Yes, you can. Please see our careers page and look at the bottom of the page. You will see the line that says “Click here to download an online application form”. Click on this, the online application pops up and you can fill it out and return it with a push of the button.
Casino House Rules English
Casino House Rules Spanish
Hotel
What time is check-in/check-out?
Our Check-In process begins at 4:00 pm. Our Check-Out time is at 11:00 am.
Is early check-in/check-out available?
Although we do our best to accommodate requests for early check-ins and late check-outs we cannot guarantee that it would be available. The availability depends on a variety of factors that include the previous night’s occupancy, the current day’s occupancy, staffing levels, any special events on the property, maintenance on rooms, as well as other factors. We will do our best to accommodate all requests but again cannot guarantee this request to be available on any given day.
Do you have wheelchair-accessible rooms?
We have handicapped-accessible rooms on every sleeping floor of the hotel. We are limited to 2 rooms that have handicapped-accessible showers. We ask you to contact reservations at (800) 615-8030 if you are requesting a roll-in shower so we may try our best to accommodate the request.
Do you have a hotel ‘lost and found’ for items left in the room?
We have a lost and found for any items left in a room located with either our housekeeping department or our security department. Items are kept for at least 30 days after your departure. You may contact our lost and found through our housekeeping department by dialing (800) 615-8030 and asking for Housekeeping.
What are your current room rates?
Room rates are always fluctuating depending on the day you are looking to reserve. Some days are busier due to an event on the property or within the area. To book the best rates for our hotel always look at our website at www.tachipalace.com or call our reservations department directly at (800) 615-8030.
Is your hotel pet friendly?
Unfortunately, we do not allow pets at the Tachi Palace Casino Resort but have a property located nearby in Hanford, Ca that would be glad to accept pets with a deposit. The Sequoia Inn can be reached at (559) 582-0338 or by their website at www.thesequoiainn.com and is considered by many as one of the best properties within the surrounding area.
How do I get a confirmation for my room reservation?
You can ask for confirmation when booking your reservation via email. If you did not get a confirmation please feel free to call us toll-free at (800) 615-8030 to ask for one to be sent to you.
What is your cancellation policy for room reservations?
For most reservations, we have a 48-hour cancellation policy. Any cancellations need to be made by 11:00 am two days prior to your arrival date. For example, if your reservation is set to arrive on Friday and you are planning to cancel the cancellation must be processed before 11:00 am on Wednesday to avoid being charged your first nights rate.
Do I need a credit card at check-in?
We require a credit card at check-in from all guests checking into the hotel. The card holder must be present at check-in and have a valid government-issued form of identification. A $50.00 per night authorization will be obtained in addition to the cost of the room for your entire stay when checking into the hotel to be used as your security deposit. Any authorization amount above the balance for the stay shall be deauthorized at check out. Please note that the de-authorization process depends on your bank’s procedures and may take an additional amount of time to be released back to your available credit.
What are the hours of your pool?
Our pool hours for the peak summer season differ from off-peak hours. Please contact the Spa for Pool Hours at 559-925-5710
Is your pool heated?
Our pool is heated during the weekends as needed during our winter months.
Do you serve food or drinks to pool guests?
We are happy to serve our guests by the pool food and drinks during our peak Summer season (from Memorial day to Labor day) from 11:00 am to 7:00 pm. Requests can be made outside these dates and hours and we will do our best to accommodate such requests.
Do you offer discounts to the Military?
We are proud to offer a discount to our Military personnel. For Military discounts please call (800) 615-8030 and ask for our federal government rate.
Do you offer discounts to Travel Agents?
We do not offer any Industry or Travel Agent Discounts at the moment.
Do you have an exercise room?
No, we do not have an exercise room.
Do you have a Spa? If so, what are the hours and services offered?
The spa is currently open click here for hours Spa in Lemoore, CA | Spa Packages & Specials | Tachi Palace
Do you offer amenities for traveling business persons such as WiFi access, computer access, or a Fax Machine?
We are happy to offer services for our business travelers and have complimentary WiFi access throughout the hotel, a complimentary business center with a printer equipped, and Faxes sent from the hotel front desk. We can also offer companies that may stay consistent throughout the year a discounted rate. To inquire about the possibility of corporate rates please contact Krystal Soto at (559) 925-2250 extension 52250 or by email at ksoto@tachipalace.com
What amenities are included in each room?
Each room is appointed with 42” flat-screen TVs, a Refrigerator, a Hair Dryer, an Iron & Ironing Board, CD Player Alarm Radio, Luggage Rack, Ice Bucket, In Room WiFi, Shampoo and Conditioner, Hand and Body Soap. We also offer extra amenities upon request which include robes for use while on the property, complimentary dental kits, complimentary shaving kits, complimentary combs, and complimentary sewing kits.
