Frequently Asked Questions | Tachi Palace Casino Resort

Age Limit

Tachi Palace Casino Resort is a 21-and-over property. Individuals under 21 may visit food venues when accompanied by an adult. Participation in Bingo is allowed for those 18 years and older.

Smoking

Smoking is not allowed inside the Casino Resort. There are designated smoking areas outside.

Identification Requirements

Guests must carry identification at all times. Security may request ID verification, and failure to comply will result in being asked to leave.

Alcohol Service

Alcohol is served to guests aged 21 and older. Identification is required.

Pets Policy

Pets are not allowed in the hotel or casino. Service animals are permitted. For pet-friendly accommodations, guests can visit The Sequoia Inn in Hanford.

Wheelchair Availability

We do not provide wheelchairs for guest use on the property.

Sign-Up Process

Signing up for the Players Club is free. Visit the Players Club desk with a valid government-issued photo ID to register.

Online Registration

Players Club registration is not available online. Guests must visit the Premiere Club desk in person.

Promotional Offers

Promotional offers are based on a guest’s gaming activity over a six-month period. As your play increases, so does the number of your coupons. Continued play is required to maintain eligibility. Your play is evaluated for every mailer. If your play does not qualify you for the “June” mailer, for example, then you will not receive one, even if you received a mailer the month before.

Bingo Calendar

You can find the bingo calendar on our website here. Just click on the picture of the Bingo calendar, and a larger version will open. We also print complimentary pocket calendars every month featuring property promotions, food specials, and the Bingo calendar, which can be obtained at the Premiere Club desk.

Casino House Rules

We offer a variety of exciting table games for our guests to enjoy:

Blackjack
Match Bonus
Stax Progressive
Spanish 21
3 Card Poker
Face Up Pai Gow Poker
EZ Pai Gow Poker
Baccarat
Richer Roulette

Win/Loss statements can be obtained in one of the following ways: visit the Premiere Club Desk, via email, fax, or phone. The tax form must be completed and submitted with a copy of a valid ID. During the non-tax season, there is a minimum 48-hour wait once we have received your request. Once the tax forms have been completed, we will send them to you automatically as requested via mail, email, or pick-up. Our final date to have all requests sent out is April 1st of each calendar year. Same-day requests during tax season will not be honored.

WIN/LOSS: Win/Loss statements will be worked on in the order they are received.

Check-In/Check-Out

Check-in: 4:00 pm
Check-out: 11:00 am

Early Check-In/Check-Out

Early check-in and late check-out are subject to availability and cannot be guaranteed.

Accessible Rooms

Handicapped-accessible rooms are available on every sleeping floor. Rooms with roll-in showers are limited; please contact reservations at (800) 615-8030 for requests.

Lost and Found

Lost items are stored for at least 30 days. Contact housekeeping at (800) 615-8030.

Room Rates and Reservations

Room rates fluctuate depending on the day you want to reserve. Some days are busier due to an event on the property or within the area. To book the best rates for our hotel, always look at our website at www.tachipalace.com or call our reservations department at (800) 615-8030.

Pet Policy

Unfortunately, we do not allow pets at the Tachi Palace Casino Resort, but we have a nearby property in Hanford, CA, that would be glad to accept pets with a deposit. The Sequoia Inn can be reached at (559) 582-0338. It is considered by many as one of the best properties within the surrounding area.

Payment at Check-In

We require a credit card from all guests checking into the hotel at check-in. The cardholder must be present at check-in and have a valid government-issued form of identification. A $50.00 per night authorization will be obtained in addition to the room cost for your entire stay to be used as your security deposit. Any authorization amount above the balance for the stay shall be deauthorized at check-out. Please note that the de-authorization process depends on your bank’s procedures and may take additional time to be released back to your available credit.

Pool

Summer peak season hours vary; contact the Spa for details.
The pool is open in the summer months 9am to 9pm weather permitting.

Exercise Room

The fitness center is open 24/7 and requires a room key for access. No children under the age of 16 is allowed in the fitness center.

Spa

The spa is currently open. Click here for hours.

Business Amenities

Complimentary WiFi, a business center, and fax services are available for guests.

Room Amenities

Rooms include 42” flat-screen TVs, refrigerators, hairdryers, irons, alarm radios, and more
Additional amenities like dental kits and robes are available upon request.

Military Discount

Military discounts are available. Call (800) 615-8030 to inquire.

Corporate Discounts

Are you a frequent visitor to Tachi Palace? Contact our Sales team at hotelsales@tachipalace.com to explore corporate rate options.

Buffet: Enjoy a seafood buffet every Friday night at the Coyote Grille.
Brunch: Available on daily at the Sunset Sports Bar and on weekends at the Coyote Grille with menu options to order.

Shuttle service is not available.
Valet parking is currently unavailable.
Rideshares can drop off and pick up at the main entrance.
Parking is available for all Tachi Palace guests.

Event Times

Check your ticket for the earliest entry time and event details.

Indoor or Outdoor

Most events are held indoors, but this may vary depending on the event and time of year.

4th of July Tachi Palace Event

Free public entry, featuring live music and fireworks.

Bowling

To book a bowling party, please contact Coyote Entertainment Center.

Sponsorships and Donations

Requests should be submitted to the Donations or Sponsorship Committees at least 6–8 weeks in advance.

Careers

Job listings are available on our website. Applications can be submitted online via the careers page. At the bottom of the page, you’ll find a line that reads, “Click here to download an online application form.” Simply click this link, and the online application will appear. You can then complete it and submit it with just a click of a button.

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