FAQ’s Casino Reopening
PHASE I:
SAFETY: For your safety we are requiring all guest must be 21 years of age or older to enter the property. Guest must have a mask when entering and we will be checking temperatures upon entrance. If temperature recorded is at 100 or higher entrance will not be allowed.
SMOKING: Smoking is temporarily not allowed inside the Casino Resort. There are designated areas outside of the Casino Resort you can smoke if you wish to.
SLOTS: Our slot machines have been spaced out to allow for the 6’ spacing. For any machine that does not have the adequate spacing there is plexiglass to help maintain the safe barrier. F&B: The following food venues are open for to go orders; Pizza Hut, Rez Dogs, PhoNominal, Red Tail Hawk, Coffee Stop, soon the Coyote Grille will open.
BARS: Are currently closed.
OFFERS: If you received an offer for April, our apologies. We will not be honoring those offers due to the COVID closure. Mail was already completed by the time we mandated our temporary closure. However, offers for June have been sent out and will be honored.
TICKETS: We will honor tito tickets that expired while we were closed their new expiration dates will be from May 28th to July 28th
WIN/LOSS: Win/loss statements will be worked on in the order they are received.
TABLE GAMES: Our Table Games are currently open with a limit of three players per table, for everyone’s safety plexiglas has been put in place at each table. There is a waiting list available in case the table you would like to play on it currently full, please see Table Games Supervisor for more details.
BINGO: We continue to monitor the regulations for group functions and when it is safe to do so we will announce an opening date for BINGO. Please continue to check our social media sites and web page for on going updates.
General
What is your casino gaming age?
Our casino gaming floor and Table Games is 21 and over. Currently Bingo is closed due to COVID-19. Once this reopens Bingo will be at 18 years and over. Identification is checked. Also, our house rules state that you must have your identification on you at all times. If you do not have it and are asked by Security to verify your age, you will be asked to leave.
How do I request Win/Loss or W2G information for taxes?
Win/Loss statements can be obtained in the following manner; visit the Premiere Club Desk, contact Marketing Coordinators or Premiere Club, or by linking your club card to My Tachi https://my.tachipalace.com/homepage. If requesting in person there is a one time form that you must fill out. During non- tax season there is a minimum of 48 hours wait once we have received your request. Once the tax forms been completed we will send it to you automatically per your request via – mail, email or pick up. Our final date to have all request sent out is April 1st of each calendar year. During tax season same date request will not be honored.
Do you allow smoking?
Yes, we do allow smoking in all areas; the hotel lobby and Wet Bar has been designated nonsmoking for our slot players. On our 3rd floor we offer our Bingo players a nonsmoking room.
Do you have non-smoking areas?
Yes our designated nonsmoking area is located in the hotel lobby and Wet Bar for our slot players. On our 3rd floor we offer our Bingo players a nonsmoking room.
Do you allow pets in the Hotel or Casino?
No, we do not. We do however allow service animals. Also, we have a sister hotel property in Hanford called The Sequoia Inn that does allow pets. Please see more information here: https://www.thesequoiainn.com
Do you serve alcohol?
Yes we do, we are a 21 years and older facility. Identification is checked. Also, our house rules state that you must have your identification on you at all times. If you do not have it and are asked by Security to verify your age, you will be asked to leave.
Do you have wheelchairs available for your guests?
We apologize, we do not have wheelchairs on property for guest to use.
How can I sign up for your Players Club?
Sign up is free and easy. Just come to the Players Club desk on your next visit. You must have a valid, government issued photo ID with you. Tell the associate at the desk you would like to sign up for an account and they will ask for your ID and sign you up. After answering a few questions, the associate will hand you your new card. They will also let you know of some of the benefits, but make sure to ask about them.
Can I sign up online?
You must visit the Premiere Club desk in person to sign up for a free Premiere Club card. You are however able to sign up for a My Tachi account where you will be able to play with virtual credits https://my.tachipalace.com/homepage. Once you come in and visit the Premiere Club desk in person we will be able to print out your card that you will be able to link to your My Tachi account.
I have a Players Club card but why am I not receiving promotional offers/coupons in the mail anymore or why has my reward amount decreased?
We offer monthly mailers as a reward for gaming with us, but in order to receive one, you must meet a minimum gaming amount in a pre-determined 6 month period. If your play meets the minimum requirement, you will receive a mailer. As your play increases, so does the amount of your coupons. Also, in order to keep getting the coupons, you must continue to play. Your play is evaluated for every mailer. If your play does not qualify you for the “June” mailer for example, then you will not receive one, even if you received a mailer the month before.
Can I sign up to receive the Bingo calendar?
No. We do not mail the bingo calendar. You can find it, however, on our website here. Just click on the picture of the Bingo calendar and a larger version will open. You can print this for reference if you wish. Also, we do print complimentary pocket calendars every month of the property promos, food specials etc…and this includes the Bingo calendar. You can obtain a copy of this pocket calendar at the Premiere Club desk. They are free, just ask your Premiere Club associate for details.
Do you allow RV parking?
Yes we do. We have large vehicle parking spaces in lot #3 on the corner of 17th and Jersey. If you can’t find it, just ask any of our parking attendants or the lot security and they can direct you. You are allowed to keep your RV parked for up to 3 days. We do NOT however offer hook-ups of any kind.
How do I request a sponsorship or donation from Tachi?
Tachi is very community minded and we feel very strongly about supporting the community that supports us. We can’t however approve every request that comes our way, so we have instituted a Donations Committee and a Sponsorship Committee. Each of these committees meet once a month to vote on the items submitted. Whether approved or not, you will receive a letter letting you know the outcome of the vote. This process takes approximately 6-8 weeks so please submit you requests well in advance of your event date. If you submit a request with only a week notice, unfortunately, your request will not be considered. Send your requests to
Tachi Palace Casino Resort
17225 Jersey Ave.
Lemoore CA 93245
ATTN: Donations Committee or Sponsorship Committee, whichever one is appropriate.
What jobs are available right now?
We offer a list of available jobs on our website. This list is kept current. Please see our website here. When you click on each job title, a description of each job will pop up to help you choose the best position for you.
Can I apply online for a job?
Yes, you can. Please see our careers page and look at the bottom of the page. You will see the line that says “Click here to download an online application form”. Click on this, the online application pops up and you can fill it out and return it with a push of the button.
Hotel
What time is check in/check out?
Our Check In process begins at 4:00 pm. Our Check Out time is at 11:00 am.
Is early check in/check out available?
Although we do our best to accommodate requests of early check ins and late check outs we cannot guarantee that it would be available. The availability depends on a variety of factors that include the previous nights occupancy, the current days occupancy, our staffing levels, any special events on property, maintenance on rooms, as well as other factors. We will do our best to accommodate all requests but again cannot guarantee this request be available on any given day.
Do you have wheelchair accessible rooms?
We have handicapped accessible rooms on every sleeping floor of the hotel. We are limited to 2 rooms that have handicapped accessible showers. We ask you contact reservations at (800) 615-8030 if you are requesting a roll-in shower so we may try our best to accommodate the request.
Do you have a hotel ‘lost and found’ for items left in the room?
We have a lost and found for any items left in a room located with either our housekeeping department or our security department. Items are kept for at least 30 days after your departure. You may contact our lost and found through our housekeeping department by dialing (800) 615-8030 and asking for Housekeeping.
What are your current room rates?
Room rates are always fluctuating depending on the day you are looking to reserve. Some days are busier due to an event on property or within the area. To book the best rates for our hotel always look at our website at www.tachipalace.com or call our reservations department directly at (800) 615-8030.
Is your hotel pet friendly?
Unfortunately we do not allow pets at the Tachi Palace Casino Resort but have a property located nearby in Hanford, Ca that would be glad to accept pets with a deposit. The Sequoia Inn can be reached at (559) 582-0338 or by their website at www.thesequoiainn.com and is considered by many as one of the best properties within the surrounding area.
How do I get a confirmation for my room reservation?
You can ask for confirmation when booking your reservation via email. If you did not get a confirmation please feel free to call us toll free at (800) 615-8030 to ask for one to be sent to you.
What is your cancellation policy for room reservations?
For most reservations we have a 48 hour cancellation policy. Any cancellations need to be made by 11:00 am two days prior to your arrival date. For example, if your reservation is set to arrive on Friday and you are planning to cancel the cancellation must be processed before 11:00 am on Wednesday to avoid being charged your first nights rate.
Do I need a credit card at check in?
We require a credit card at check in from all guests checking into the hotel. The card holder must be present at check-in and have a valid government issued form of identification. A $50.00 per night authorization will be obtained in addition to the cost of the room for your entire stay when checking into the hotel to be used as your security deposit. Any authorization amount above the balance for the stay shall be deauthorized at check out. Please note that the deauthorization process depends on your bank’s procedures and may take an additional amount of time to be released back to your available credit.
What are the hours of your pool?
Our pool hours for peak summer season differ from off peak hours. During the Summer (from Memorial Day to Labor Day) our hours are 8 am to 10 pm daily. During our off peak season our hours are 8 am to 8 pm Sunday through Thursday and 8 am to 10 pm Friday and Saturday.
Is your pool heated?
Our pool is heated during the weekends as needed during our winter months.
Do you serve food or drinks to pool guests?
We are happy to serve our guests by the pool food and drinks during our peak Summer season (from Memorial day to Labor day) from 11:00 am to 7:00 pm. Requests can be made outside these dates and hours and we will do our best to accommodate such requests.
Do you offer discounts to the Military?
We are proud to offer a discount to our Military personnel. For Military discounts please call (800) 615-8030 and ask for our federal government rate.
Do you offer discounts to Travel Agents?
We do not offer any Industry or Travel Agent Discounts at the moment.
Do you have an exercise room?
Yes our fitness center is open to all hotel guests 24 hours a day 7 days a week.
Do you have a Spa? If so, what are the hours and services offered?
We have a Spa on site that offers several options in massage therapy, facials, nail care, body treatments, and waxing. Our hours are from Sunday to Thursday 10:00 am to 6 pm and Friday to Saturday, from 9:00 am to 8:00 pm. The Spa comes equipped with a complimentary dry sauna, locker room and shower access. Pool cabana rentals available, please check out our cabana brochure for pricing. For a complete list of our services please visit our spa pages.
Do you offer amenities for traveling business persons such as WiFi access, computer access or a Fax Machine?
We are happy to offer services for our business travelers and have complimentary WiFi access throughout the hotel, a complimentary business center with a printer equipped, and Faxes sent from the hotel front desk. We can also offer companies that may stay consistently throughout the year a discounted rate. To inquire about the possibility of corporate rates please contact Norma Schaefers at (559) 925-7751 extension 57653 or by email at nschaefers@tachipalace.com
What amenities are included with each room?
Each room is appointed with 42” flat screen TVs, Refrigerator, Hair Dryer, Iron & Ironing Board, CD Player Alarm Radio, Luggage Rack, Ice Bucket, Movie system, In Room WiFi, Shampoo and Conditioner, Hand and Body Soap. We also offer extra amenities upon request which include robes for use while on property, complimentary dental kits, complimentary shaving kits, complimentary combs, and complimentary sewing kits.
Bus Schedule
Schedule subject to change without prior notice. Must be 21 years or older. Must be players club member and present a valid photo ID.
