TRANSLATE THIS PAGE
Choose a language below.

Frequently Asked Questions

General

What is your casino gaming age?
Currently, our casino gaming age is 18 and over. The High Limit Room is 21 and over. We also have 2 other locations that are 21 and over only; the Koy’Wae’ Lounge and the Sunset Lounge. Both of these locations sell alcohol and you must be 21 and older to enter. Identification is checked. Also, our house rules state that you must have your identification on you at all times. If you do not have it and are asked by Security to verify your age, you will be asked to leave.

 

How do I request Win/Loss or W2G information for taxes?
Win/Loss statements can be obtained from the Premiere Club desk. There is a request form that you must first fill out. The request form is available for download from our website here http://www.tachipalace.com/players-club.php . Click the first link on the page and the form will pop up. Print it out, fill it out, sign it, and mail it to us and the information will be processed and sent back to you. There is a minimum wait time of 48 hours once we receive your form. Also, we do not accept any request forms that are emailed, or faxed and we do not fax or email the information to you. Please remember to fill out the form enough in advance. During tax season, we do not print out information that is requested the same day. If you are going to be in the casino, stop by the Premiere Club desk and speak to a Supervisor. They will have you fill out the request form, then they will process it while you play, usually within an hour, and will page you once your information is completed.

 

Do you have child care?
Since we are an 18 and older facility only, we do not offer child care. Parents are allowed to bring their children into the restaurants, but are required to be with them at all times. Also, children are not allowed to be left alone in any area of the casino while the parents gamble.

 

Do you have facilities or things for kids to do while I gamble?
Since we are an 18 and older facility only, we do not offer any activities for children. Children are allowed to stay in the hotel with their parents, but are not allowed to be left in the room alone while the parents gamble. Also, children are allowed to be in the restaurants, but parents must be with them at all times. Children may not be left unattended in any area of the casino.

 

Do you allow smoking?
Yes, we do allow smoking in all areas, but we do have 2 non-smoking areas.

 

Do you have non-smoking areas?
Yes, we do. The non-smoking slot area is located on the first floor of the Sun casino next to the Premiere Club desk. The non-smoking Bingo is located on the 3rd floor of the Sun casino, at the end of the Bingo Hall. Please ask any associate to direct you.

 

Do you allow pets in the Hotel or Casino?
No, we do not. We do however allow service animals. Also, we have a sister hotel property in Hanford called The Sequoia Inn that does allow pets. Please see more information here: http://www.thesequoiainn.com

 

Do you serve alcohol?
Yes we do. Alcohol is served in the Koy’Wae’ Lounge, the Sunset Lounge, Coyote Grille and out by the pool. We do not allow any alcohol out on the gaming floor except in the area of the Koy’Wae’ Lounge where Security will check your ID before they allow you to enter. All alcohol must stay in the designated areas only.

 

Do you have wheelchairs available for your guests?
Yes we do. Currently our property has 2 wheelchairs that are for guest use. These are available for you to check out at the Premiere Club Desk. You must be a Premiere Club member, and you must leave your valid photo ID with the desk. You will be asked to sign a check out agreement, then you have 4 hours of use. If you need to check it out for longer, after the 4 hours, you must come back to the desk and check it out again.

 

How can I sign up for your Players Club, the Premiere Club?
Sign up is free and easy. Just come to the Premiere Club desk on your next visit. You must have a valid, government issued photo ID with you. Tell the associate at the desk you would like to sign up for an account and they will ask for your ID and sign you up. After answering a few questions, the associate will hand you your new card. They will also let you know of some of the benefits, but make sure to ask about them.

 

Can I sign up online?
No, I’m sorry, you cannot. Although it would be an added convenience for our guests, we value your privacy above all and are not willing to take the chance of anyone else getting your personal information. For this reason, we do not offer Premiere Club sign-ups online.

 

I have a Premiere Club card but why am I not receiving promotional offers/coupons in the mail anymore or why has my reward amount decreased?
We offer monthly mailers as a reward for gaming with us, but in order to receive one, you must meet a minimum gaming amount in a pre-determined 6 month period. If your play meets the minimum requirement, you will receive a mailer. As your play increases, so does the amount of your coupons. Also, in order to keep getting the coupons, you must continue to play. Your play is evaluated for every mailer. If your play does not qualify you for the “June” mailer for example, then you will not receive one, even if you received a mailer the month before.

 

Can I sign up to receive the Bingo calendar?
No. We do not mail the bingo calendar. You can find it, however, on our website here http://www.tachipalace.com/bingo.php. Just click on the picture of the Bingo calendar and a larger version will open. You can print this for reference if you wish. Also, we do print complimentary pocket calendars every month of the property promos, food specials etc…and this includes the Bingo calendar. You can obtain a copy of this pocket calendar at the Premiere Club desk. They are free, just ask your Premiere Club associate for details.

 

Do you allow RV parking?
Yes we do. We have large vehicle parking spaces in lot #3 on the corner of 17th and Jersey. If you can’t find it, just ask any of our parking attendants or the lot security and they can direct you. You are allowed to keep your RV parked for up to 3 days. We do NOT however offer hook-ups of any kind.

 

How do I request a sponsorship or donation from Tachi?
Tachi is very community minded and we feel very strongly about supporting the community that supports us. We cant however approve every request that comes our way, so we have instituted a Donations Committee and a Sponsorship Committee. Each of these committees meet once a month to vote on the items submitted. Whether approved or not, you will receive a letter letting you know the outcome of the vote. This process takes approximately 6-8 weeks so please submit you requests well in advance of your event date. If you submit a request with only a week notice, unfortunately, your request will not be considered. Send your requests to

Tachi Palace Hotel & Casino
17225 Jersey Ave.
Lemoore CA 93245

ATTN: Donations Committee or Sponsorship Committee, whichever one is appropriate.

 

What jobs are available right now?
We offer a list of available jobs on our website. This list is kept current. Please see our wesite here http://www.tachipalace.com/careers.php When you click on each job title, a description of each job will pop up to help you choose the best position for you.

 

Can I apply online for a job?
Yes, you can. Please see this link http://www.tachipalace.com/careers.php and look at the bottom of the page. You will see the line that says “Click here to download an online application form” . Click on this, the online application pops up and you can fill it out and return it with a push of the button.

 

Do you have a Nightclub or someplace to dance?
No, we don’t. We converted our Nightclub, The Den, to our new, larger buffet. We do offer live music in the Koy’Wae’ Lounge on Friday and Saturday night and you are welcome to dance there, we want you to have fun

Hotel

What time is check in/check out?
Our Check In process begins at 4:00 pm. Our Check Out time is at 11:00 am.

 

Is early check in/check out available?
Although we do our best to accommodate requests of early check ins and late check outs we cannot guarantee that it would be available. The availability depends on a variety of factors that include the previous nights occupancy, the current days occupancy, our staffing levels, any special events on property, maintenance on rooms, as well as other factors. We will do our best to accommodate all requests but again cannot guarantee this request be available on any given day.

 

Do you have wheelchair accessible rooms?
We have handicapped accessible rooms on every sleeping floor of the hotel. We are limited to 2 rooms that have handicapped accessible showers. We ask you contact reservations at (800) 615-8030 if you are requesting a roll-in shower so we may try our best to accommodate the request.

 

Do you have a hotel ‘lost and found’ for items left in the room?
We have a lost and found for any items left in a room located with either our housekeeping department or our security department. Items are kept for at least 30 days after your departure. You may contact our lost and found through our housekeeping department by dialing (800) 615-8030 and asking for Housekeeping.

 

What are your current room rates?
Room rates are always fluctuating depending on the day you are looking to reserve. Some days are busier due to an event on property or within the area. To book the best rates for our hotel always look at our website at www.tachipalace.com or call our reservations department directly at (800) 615-8030.

 

Is your hotel pet friendly?
Unfortunately we do not allow pets at the Tachi Palace Hotel but have a property located nearby in Hanford, Ca that would be glad to accept pets with a deposit. The Sequoia Inn can be reached at (559) 582-0338 or by their website at www.thesequoiainn.com and is considered by many as one of the best properties within the surrounding area.

 

How do I get a confirmation for my room reservation?
You can ask for confirmation when booking your reservation via email. If you did not get a confirmation please feel free to call us toll free at (800) 615-8030 to ask for one to be sent to you.

 

What is your cancellation policy for room reservations?
For most reservations we have a 48 hour cancellation policy. Any cancellations need to be made by 11:00 am two days prior to your arrival date. For example, if your reservation is set to arrive on Friday and you are planning to cancel the cancellation must be processed before 11:00 am on Wednesday to avoid being charged your first nights rate.

 

Do I need a credit card at check in?
We require a credit card at check in from all guests checking into the hotel. The card holder must be present at check-in and have a valid government issued form of identification. A $50.00 per night authorization will be obtained in addition to the cost of the room for your entire stay when checking into the hotel to be used as your security deposit. Any authorization amount above the balance for the stay shall be deauthorized at check out. Please note that the deauthorization process depends on your bank’s procedures and may take an additional amount of time to be released back to your available credit.

 

What are the hours of your pool?
Our pool hours for peak summer season differ from off peak hours. During the Summer (from Memorial Day to Labor Day) our hours are 8 am to 10 pm daily. During our off peak season our hours are 8 am to 8 pm Sunday through Thursday and 8 am to 10 pm Friday and Saturday.

 

Is your pool heated?
Our pool is heated during the weekends as needed during our winter months.

 

Do you serve food or drinks to pool guests?
We are happy to serve our guests by the pool food and drinks during our peak Summer season (from Memorial day to Labor day) from 11:00 am to 7:00 pm. Requests can be made outside these dates and hours and we will do our best to accommodate such requests.

 

Do you offer discounts to the Military?
We are proud to offer a discount to our Military personnel. For Military discounts please call (800) 615-8030 and ask for our federal government rate.

 

Do you offer discounts to Travel Agents?
We do not offer any Industry or Travel Agent Discounts at the moment.

 

Do you have an exercise room?
Yes our fitness center is open to all hotel guests 24 hours a day 7 days a week.

 

Do you have a Spa? If so, what are the hours and services offered?
We have a Spa on site that offers several options in massage therapy, facials, nail care, body treatments, and facial waxing. Our hours are from Monday to Thursday 10:00 am to 6 pm and Friday, Saturday, and Sunday from 9:00 am to 8:00 pm. The Spa comes equipped with a complimentary dry sauna, locker room and shower access. Daily access to the pool is also offered to the spa guests for an additional $10.00 fee. For a complete list of our services please visit our website at http://www.tachipalace.com/spa.php

 

Do you offer amenities for traveling business persons such as WiFi access, computer access or a Fax Machine?
We are happy to offer services for our business travelers and have complimentary WiFi access throughout the hotel, a complimentary business center with a printer equipped, and Faxes sent from the hotel front desk. We can also offer companies that may stay consistently throughout the year a discounted rate. To inquire about the possibility of corporate rates please contact Norma Schaefers at (559) 925-7751 extension 57653 or by email at nschaefers@tachipalace.com

 

What amenities are included with each room?
Each room is appointed with 42” flat screen TVs, Refrigerator, Hair Dryer, Iron & Ironing Board, CD Player Alarm Radio, Luggage Rack, Ice Bucket, Movie system, In Room WiFi, Shampoo and Conditioner, Hand and Body Soap. We also offer extra amenities upon request which include robes for use while on property, complimentary dental kits, complimentary shaving kits, complimentary combs, and complimentary sewing kits.

Website By: Website Design and Hosting by DH WEB - www.dhwebsites.com